This Spring, we are very excited about so many upcoming industry events. For us, this Spring is all about making connections, sharing insights, and showcasing leadership in the call center space.
Clients often tell us that they wish they could spend more time ACTUALLY managing their business. Leading a Call Center is not easy. There are sometimes hundreds of people to manage. When it comes to managing clients, the best approach is to be transparent, gain trust, and look for improvement in your workflow. Create a relationship with clients that show you are their partner, not some vendor manager that they avoid unless they have to. Read more about our tips for client management in our latest blog.
Leadership may be the single most important aspect of a successful call center. From understanding your individual team members’ strengths and weaknesses to making sure everyone is on the same page, creating an effective system for nurturing talent can seem difficult. In this blog post, we’ll offer our thoughts on how to build a winning leadership team in your call center.
In a world where businesses are competing for attention, delivering superior customer service is more important than ever. Creating a positive customer experience can result in repeat business, customer referrals and a stronger bottom line. A call center is a great way to provide personalized service to your clients or customers while keeping your core …
10 Ways to Improve Customer Experience in a Call Center Read More »
In this episode, we are joined by Emily Keller, LinkedIn’s Head of Talent Solutions Enterprise Customer Success. We discuss the complex relationship that many companies today have with their customers and how these complexities have forced organizations to think more holistically and proactively relative to their customer management strategy. As Emily tells us, it’s not just …
Employee wellness is something that businesses are right to take seriously, especially call centers. Thankfully, the idea of corporate or workplace wellness is something that both companies and employees seem to be focused on this year, as evident by this Workforce report. If you’ve been regularly online recently, you’ll know that wellness has become one of …
Why You Should Prioritize Corporate Wellness in a Call Center Business Read More »
As the Director of a call center, how many times do you have to get on calls with clients or host tours into your center and you are like: “I wish I could spend less time doing the dog and pony shows, and more time actually managing my business!” I cannot tell you how many …
One of the MOST important things you can do in a call center is put together a great leadership team. EVERYTHING depends on that. I have gone into so many call centers that are struggling and without exception, most of the problem was due to a leadership team that was NOT setting clear performance expectations, …
Building a Leadership Team! – Quick Read, Quick Results! Read More »
